FQAs
Order
How do I get a copy of my invoice?
To request a copy of an outstanding invoice please email info@holohona.com .
How do I make a change to my order?
Generally, you may request items be canceled from your order via the order status page on our website if they are back ordered or are shipping directly from our warehouse. If items have already shipped from warehouse cancellation requests cannot be honored (you may still return items, however). If you require other changes to your order, please email info@holohona.com .
Shipping
Do you ship internationally?
At this time, we can't ship outside of the states. It's unfortunate, but U.S. Customs and many of our manufacturers place restrictions on products shipped outside of the United States. We apologize for the inconvenience.
Do you ship to APO/FPO-based addresses?
Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online superstore.
Are you sending a gift? Make sure to include the service member's grade, full name (including middle name or initial) and Personnel Service Center (PSC) number, unit number or ship name. Don't forget to replace the city name with APO or FPO, and the state with Armed Forces Americas (AA), Armed Forces of Europe (AE) or Armed Forces Pacific (AP). Also, be sure to use the special zip code that the recipient can supply.
How are shipping charges calculated?
Standard Shipping is just $9.99 regardless of order amount
When will my order be shipped?
Standard Shipping applies to orders received by 2:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. And it normally ships same day for receipt within 7 business days. Saturdays, Sundays and holidays are not considered business days. Some shipments may experience unavoidable delays due to severe weather conditions.
How do I check the status of my order?
Please email info@holohona.com or enter your logistics order number on https://www.17track.net/en to check the order status.
Products
How Do I Know Which Size To Buy?
There is a size chart for each product on the site product pages to help you choose the right size.
Shopping
What is the difference between ripstop and twill fabrics?
Twill and ripstop refer to specific types of fabric weaves. Guilty of ripping your fair share of pants? You'll want to order that next pair in ripstop. It can be identified by its unique checkerboard pattern and has coarse fibers ribbed at intervals that reduce tears and abrasions. Its lightweight and sturdy characteristics boast both wind and water resistance.
Twill has uneven texture and design, which helps minimizes the appearance of stains and soils. This fabric is more pliable than others and often packs a higher thread count. These high-count twills are wind, water and wrinkle resistant. You'll be able to identify twill by its diagonal lines.
Is water resistant the same as waterproof?
Water resistant means that an item can withstand rain, snow and wet weather. Do not submerge this type of gear in water, unless you want to ruin it. Water-resistant fabrics keep water from being absorbed—water will just bead off the fabric.
On the other hand, if you're more of a water-bound operator, stock up on waterproof gear. It's specifically designed to be completely submerged in water and still provide top-notch performance.
What is the difference between poly-cotton and nylon-cotton fabrics?
Poly-cotton fabric is a synthetic fabric blend that combines the advantages of cotton and polyester—it's breathable, comfortable and tear-resistant. Poly-cotton will run you a lot less than 100 percent cotton; however, it is not as breathable as 100 percent cotton. This would not be the ideal fabric to wear in hot weather.
Nylon-cotton fabric is a blend of nylon and cotton. Some call it NYCO. The nylon adds strength and abrasion resistance, and the cotton provides breathability and moisture absorption. This fabric is often used for military uniforms and high-performance sportswear. Unlike the poly-cotton blend, NYCO does not melt if it catches on fire.
When will my credit card be charged?
An initial authorization with the description reading GALLS may appear as pending on your account. However, your credit card will not be charged until the items ship.
How Do I Place A Wholesale Order?
In order to place a wholesale order, you must be an approved Condor Outdoor dealer.
If you would like to become a Dealer, please email info@holohona.com.
Returns
The product I ordered didn't work out. How do I return an item?
We think you're awesome and deserve the best. That's why we offer hassle-free returns—provided your item is new, still has its tags and is returned within the timeframe specified in our return policy. For full details on packaging and shipping your return, please check out our return policy.
How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process. For full details on packaging and shipping your return, please check out our return policy. PLEASE NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged.
Can I return a clearance item?
Unfortunately, returns on clearance items are not accepted. We do not accept returns on any items from the clearance section of our site. Please keep that in mind as you browse some truly awesome deals.
Can I return a special order item?
If you requested a special order, that means the item was tailored just for you. Therefore we cannot accept returns on these items. We're sorry for any inconvenience.
My order arrived, but the product is defective. What can I do?
Let us know! If your product is defective, please email infor@holohona.com . We can determine if the item is covered under the manufacturer's warranty and get your return processed.
If I return an item, will I be charged a restocking fee?
Yes, we're sorry for any inconvenience.
Can I return an item if it has been customized?
Unfortunately, we cannot accept returns on products that have been embroidered, unless we have made a mistake on the requested customization.